Telehealth Barriers and Digital Ageism Experienced by Older Veterans: Formative Ethnographic Study to Inform a Telepharmacy Randomized Trial

Maria Venegas   ^{1, 2, 3 *} , MPH, PhD ;   Megan B McCullough   ^{2 *} , PhD ;   Chelsea E Hawley   ^{3, 4 *} , PharmD, MPH ;   Judith L Beizer   ^{5 *} , PharmD ;   William W Hung   ^{6, 7} , MD, MPH ;   Lauren R Moo   ^{4, 8, 9 *} , MD

¹ Veterans Health Administration, Bedford, MA, United States

² Center for Healthcare Organization and Implementation Research, Veterans Health Administration, Bedford, MA, United States

³ Department of Medicine, Division of Geriatrics, Boston University, Boston, MA, United States

⁴ New England Geriatric Research Education and Clinical Center, Veterans Health Administration, Bedford, MA, United States

⁵ College of Pharmacy and Health Sciences, St. John’s University, New York, NY, United States

⁶ Geriatric Research Education and Clinical Center, James J. Peters VA Medical Center, Veterans Health Administration, Bronx, NY, United States

⁷ Department of Geriatrics and Palliative Medicine, Icahn School of Medicine, New York, NY, United States

⁸ Department of Neurology, Harvard University, Cambridge, MA, United States

⁹ Department of Neurology, Massachusetts General Hospital, Boston, MA, United States

*these authors contributed equally