Digital Adoption by an Organization Supporting Informal Caregivers During COVID-19 Pandemic Showing Impact on Service Use, Organizational Performance, and Carers’ Well-Being: Retrospective Population-Based Database Study With Embedded User Survey
Digital Adoption by an Organization Supporting Informal Caregivers During COVID-19 Pandemic Showing Impact on Service Use, Organizational Performance, and Carers’ Well-Being: Retrospective Population-Based Database Study With Embedded User Survey
Ala Szczepura
1
* , BA, MA, DPhil ;
Amir Jahan Khan
2
* , BSc, MSc, PhD ;
Deidre Wild
1
* , BA, RGN, MSc, PhD ;
Sara Nelson
3
* , BSc, PhD ;
Sonja Woodhouse
4
* , CIPD, PGDip, MSc ;
Mark Collinson
5
, MA, MBA
1
Research Centre for Healthcare & Communities, Coventry University, Coventry, United Kingdom
2
Department of Economics, Institute of Business Administration (IBA), Karachi, Pakistan
3
Prostate Cancer Research, London, United Kingdom
4
Carers Trust UK, London, United Kingdom
5
MC2S Consultancy Services, Bromsgrove, United Kingdom
*these authors contributed equally
Corresponding Author:
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Ala Szczepura, BA, MA, DPhil
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Research Centre for Healthcare & Communities
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Coventry University
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Richard Crossman Building
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Jordan Well
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Coventry, CV1 5RW
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United Kingdom
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Phone:
44 0 7557 425 463
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Email: ab5794@coventry.ac.uk