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Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Patterned coding was then employed on initial codes to identify (1) patterns in responses between users and nonusers and (b) patterns in responses between ease of use, perceived usefulness, intent to use, and UX. These patterns were then used to form themes related to each research question and develop overall findings. The analytics team met regularly through the analytic process to discuss codes and correct any disagreements in coding and thematic findings.

Jennifer Dickman Dickman Portz, Elizabeth A Bayliss, Sheana Bull, Rebecca S Boxer, David B Bekelman, Kathy Gleason, Sara Czaja

J Med Internet Res 2019;21(4):e11604