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Moderators’ Experiences of the Safety and Effectiveness of Patient Engagement in an Asthma Online Health Community: Exploratory Qualitative Interview Study

Moderators’ Experiences of the Safety and Effectiveness of Patient Engagement in an Asthma Online Health Community: Exploratory Qualitative Interview Study

Patient moderators of online support groups were the focus of the study conducted by Coulson and Shaw [13]. They highlighted several challenges, including the time commitment required for moderation, dealing with trolls and “nasty emails,” and striking the right balance between their nurturing role and enforcing the rules.

Helen E Wood, Georgios Dimitrios Karampatakis, Neil S Coulson, Nishanth Sastry, Xiancheng Li, Stephanie J C Taylor, Chris J Griffiths, Anna De Simoni

J Med Internet Res 2025;27:e58167