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Understanding Home Health Agencies' Perspectives Toward Telehealth Use Among Home Health Stakeholders in the Post–COVID-19 Era: Qualitative Interview Study

Understanding Home Health Agencies' Perspectives Toward Telehealth Use Among Home Health Stakeholders in the Post–COVID-19 Era: Qualitative Interview Study

In July 2023, CMS introduced 3 nonreimbursable G-codes which HHAs could use to account for telehealth services; G0320 allows for video visits, G0321 allows for phone call check-ins, and G0322 allows for RPM [13]. However, whether HHAs use these G-codes in the post-COVID-19 era is unclear. To address these gaps, we conducted a multistate qualitative study to explore the perspectives of stakeholders in HHC toward the use of telehealth, as well as their attitudes toward CMS’ new G-codes.

Daniel Spertus, Kiran Abraham-Aggarwal, Mark Aaron Unruh, Jiani Yu, Kathryn H Bowles, Michael P Thompson, Cisco Espinosa, Hye-Young Jung, Madeline R Sterling

J Med Internet Res 2025;27:e75861