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Building a Client Resource and Communication Platform for Community-Based Organizations to Address Health and Social Needs: Co-Design Study

Building a Client Resource and Communication Platform for Community-Based Organizations to Address Health and Social Needs: Co-Design Study

Next, participants identified clear, equity-focused improvements to the platform, especially around language accessibility and sociodemographic representation of fields (particularly careful collection of sexual orientation and gender identity data for LGBTQ+ populations). For example, one participant stated, “When I talk about cultural sensitivity, like I said, it’s not just a language also. If it’s from LGBTQIA community or different cultures, it’s very, very important.

Courtney Lyles, Beth Berrean, Ana Buenaventura, Svetlana Milter, Dayana Daniel Hernandez, Urmimala Sarkar, Christian Gutierrez, Nynikka Palmer, William Brown III

JMIR Hum Factors 2024;11:e53939